People are generally a little leery of sales people, no matter which type of sales people you encounter. While National Agents Alliance has many highly trained and top performing sales people who know how to work with clients, there are things that many sales people do that rub customers the wrong way.
LifeHealthPro.com has revealed the top ways sales people can turn off their prospects:
- Being late for appointments: This sends a huge red flag to your prospect. Not only is it not professional, they begin to lose confidence in you. Make sure when you book appointments that you allow for a small delay because of traffic or an overly talkative customer.
- Talking too much: You’ll never make a sale if you’re talking too much. If you’re talking too much that means you’re not really listening and helping your clients.
- Interrupting your customers: This is not only rude, it’ll turn your client off immediately.
- Going too far into detail about your product or solutions: This is the fastest way to give your client information overload. This is only going to confuse them and put off their buying decision in order to filter through the mass amount of information you gave them.
- Failing to follow through: If you said you were going to send the client information or look into something further for them—then do it! This just sends the signal that you’re unreliable.
- Pitch your offering before determining if a need exists: If you going to pitch a product that your client doesn’t need or isn’t interest in, they will tune you out instantly and your sale will quickly head south. After all, you’re there to help them.
- Not updating your product knowledge: Products change every year and if you’re going to sell them, you need to know their ins and outs.