Sometimes doing what you’re supposed to do isn’t enough, especially when you’re hoping your client will refer you to their friends, family and co-workers.
If you’ve been doing exactly what you’re supposed to do and meeting your clients’ needs, but still aren’t getting the influx of referrals you’d hoped for doing a job well done, then you need to kick your customer service up a notch.
While there is nothing wrong with doing everything that you promised your client, it may not be enough to inspire them to share your contact information with their loved ones.
It’s the above and beyond things that you do for your clients that makes you stand out from the rest and prompt your clients to share their experience with you to others, who are looking for the services that you’re providing. There is still something to be said about handwritten notes, asking about their loved ones are doing and knowing a little bit about their life that you can chat with them about; calling to wish them a happy birthday, and just calling to check in with them from time to time.
In the end if you go above and beyond, and establish a good relationship you will begin to see more referrals coming your way!